Conflict Resolution and Management Workshop (Abuja)

INTRODUCTION

Conflict is an integral part of human existence, such that wherever there are two or more persons (whether in an organisation, family, religious places, and so on); it is bound to occur from time to time.  It is important to state that conflict in itself is not always negative; however, it becomes negative when it is excessive and affects the existence of harmonious relationship. 

Conflict is that clash or misunderstanding or disagreement between individuals arising from differences in thought process, perceptions, attitudes, understanding, requirements and sometimes even interests.  Conflict occurs amongst individuals as well as among countries, political parties, states, villages and towns.   When conflicts are not addressed or controlled on time, it could lead to undesirable situation even in the workplace (including fighting, working in silos, absenteeism, resignations, and the likes).  While conflict resolution tries to reduce or eliminate conflict, managing conflict or conflict management helps the involved parties to fashion out ways to tolerate each other within their relationship.

At the end of this training course, participants attending the Conflict Resolution and Management Workshop will be able to develop the following competencies:

·        Developing strategies for resolving workplace conflicts

·        Managing workplace conflicts.

·        Listening.

·        Managing workplace relationship.

TRAINING OBJECTIVES

This Conflict Resolution and Management Workshop aims at enabling participants achieve the following objectives:

·        discuss the causes of conflicts in the workplace;

·        explain the processes of conflict resolution;

·        Identify the effects of conflicts in the workplace;

·        explain the importance of listening and effective communication in conflict resolution process;

·        explain the difference between conflict resolution and conflict management; and

·        develop strategies for managing conflicts in the workplace.

WHO SHOULD ATTEND?

This C4 Consultants training course is designed specifically for:

·        Managers, and Senior Officers.

·        HR Practitioners, Industrial Relations Officer and Unionists.

·        Customer & Clients Relations Officers, Foremen, and Supervisors.

·        Officers, leaders and other personnel desiring to improve their skills in conflict management.

TRAINING METHODOLOGY

C4 Consultants courses utilise varieties of proven adult learning techniques to ensure maximum understanding, comprehension and retention of knowledge. Interaction, practical exercises and case studies (Learning-by-doing techniques) to ensure practical understanding and retention of information will also be applied.

TRAINING OUTLINE

Day 1: Conflict Resolution and Management

·        Conflict Management

·        The art of Listening and Communication

·        Conflict Resolution Strategy in the workplace

·        Approach to Conflict Resolution in the Workplace

·        Attitude in Conflict Resolution and Management