Workshop on Managing Hospital Business (Lagos)

INTRODUCTION

Managing a hospital is multifaceted and multidisciplinary activity covering clinicals, administrative, pharmaceuticals, diagnostics, nursing, finance, maintenance and so on.  It is about managing all the activities in a hospital without violating any regulatory rules and yet ensuring the humanitarian aspect of the service and patients’ rights are duly maintained.  While it is agreed that management functions apply in every industry and organization, it is also important to note that managing a hospital is a complex activity in itself because of the nature of the business and other legal & ethical restrictions involved. 

In this intensive, exciting and interactive workshop, C4 Consultants will focus on helping participants to develop relevant skills required to manage hospitals as business entity, ensure adequate return on the investments of the owners; while providing topnotch service to clients and complying with regulatory rules and standards.

At the end of this workshop, participants will be able to develop skills in:

·        Ensuring adequate patients’ care and satisfaction.

·        Developing and monitoring hospital budgets.

·        Problem Solving and conflict resolution in hospitals.

·        Asset Management and Replacement Plan.

·        Budget & Budgetary Control.

·        Inventory & Stock Management.

·        Risks Associated with Hospital Business Operations.

·        Statistics, Data & Management Decision Making in hospitals.

 

TRAINING OBJECTIVES

At the end of this workshop, participants will be able to:

a.      explain the requirements for hospital administration & management;

b.      discuss the various functions of management & administration in the hospital;

c.       apply the principles of management in hospital business;

d.      develop functional budget for a hospital;

e.      Identify the risks associated with hospital business;

f.        demonstrate various soft skills required in managing hospitals as a business; and

g.      apply data analysis results in making effective hospital business decisions.

 

WHO SHOULD ATTEND?

This C4 Consultants training is designed specifically for:

·        Medical Directors;

·        Hospital Administrators / Managers;

·        Hospital Accountants;

·        Pharmacists;

·        Lab Scientists;

·        Medical Radiographers;

·        Matrons / Nursing Services Coordinators

·        Charge Nurses / Senior Nurses;

·        Hospital Support Staff; etc.

 

TRAINING METHODOLOGY

C4 Consultants courses utilise varieties of proven adult learning techniques to ensure maximum understanding, comprehension and retention of knowledge. Interaction, practical exercises and case studies (Learning-by-doing techniques) to ensure practical understanding and retention of information will also be applied.

 

DETAILED TOPICS / COURSE OUTLINE

Day One: Hospital Administration & Management

Module One: Overview of Hospital Administration & Management

·        Introduction

·        Overview of Management & Administration

·        Strategic Leadership & Core Values

 

Module Two: Managing Human Resources

·        Manpower Resourcing & Staffing

·        Human Capital Development & Talent Management

·        Employee Performance Management

·        Compensation and benefits

·        Employee relations

·        Employee Satisfaction

·        Labour laws and legal compliance

·        Employee Safety and Health

·        Human Resources Information System (HRIS) analysts.

 

 

Day Two: Hospital Facility Management and Accounting

Hospital Facility & Asset Management

·        Stores, Inventory & Asset Management

·        Facility Management

·        Contract & Procurement Management

·        Logistics Management

 

Hospital Finance & Accounting

·        Health Budgets

·        Financial Prudence

·        Hospital Assets & Liabilities

·        Cashflow Statement & Management

·        Medical Billing Process

·        Debt Recovery Strategy

·        Factors affecting Critical Thinking

 

Day Three: Health Records, Statistics and Data Analysis

·        Medical Records

·        Health Quality Matrices

·        Length of Stay

·        Readmission Rates

·        Mortality & Morbidity Rates

·        Bed Utilization or Occupancy Rates

·        Average Cost per Discharge

·        Hospital Incidents Rate

·        Operating Margin

·        Bad Debs

·        Disease Prevalence Rate

 

Day Four: Ethics, Patients’ Rights & Safety and Health Regulators & Professional Organisations

Ethics, Patients’ Rights and Safety

·        Hospital Legal Framework

·        Patients’ Rights & Safety

·        Conflict of Interest

·        Insurance & Indemnity

·        Professional Ethics

·        Confidentiality & Data Protection Regulation

·        Regulatory Compliance & Licenses

·        Critical Processes, Procedures & Standard Practices

 

Health Regulators and Professional Organisations

·        Medical & Dental Council of Nigeria (MDCN)

·        Pharmaceutical Council of Nigeria (PCN)

·        Medical Records Council of Nigeria (MRCN)

·        Medical Laboratory Council of Nigeria (MLCN)

·        Radiology Council of Nigeria (RCN)

·        Nursing & Midwifery Council of Nigeria (NMCN)

·        Ministry of Health

·        Nigeria National Radiation Authority (NNRA)

 

Day Five: Soft Skills for Effective Hospital Administration & Management

·        Customer Focus

·        Empathy & Sympathy

·        Cost Consciousness

·        Active Listening

·        Adaptability

·        Patience